Customer Testimonials
Travis Johnson is the absolute BEST service advisor at Belleville Auffenberg. Great customer service skills and super sweet!!! Always explains the work that was performed on my vehicle.
Easy to schedule a service appointment. Service department was efficient and fast. Personnel were helpful and pleasant.
JEROME WEST did a great job getting my deal done love my new truck! Thank you
Absolutely Great!! Completed their task before the estimate!!! Very professional!!!! The service manager kept me informed and I felt they really excelled!
Always professional and friendly. The associates go above ans beyond no matter the reason for your visit.
Up front about what service is recommended and needed. They don’t pressure you to do anything you don’t want to.
Great company, great family and great salespeople. Paul made everything quick smooth and easy for us.
Even with challenging credit, they found a lender and put me in a nice vehicle
Awesome staff. Very professional and makes you feel at home walking through the doors, all the way from, Jason the Sales Manager, my salesman, Scotty G. who was amazing, and made sure all my wants and needs were met, to the Finance manager, James who took his time and got me the best deal with extended warranty and all well in my price range, even at closing time. Will definitely tell everyone to go see the team there on their next purchase and I will definitely be a repeat customer at Auffenberg.
Throughout the buying process we worked with several different employees, all of whom were great! Would definitely recommend buying a vehicle through Auffenberg of Belleville.
I REALLY APPRECIATE YOU TAKING CARE OF MY FORD EXPLORER. I KNOW YOU GO THAT EXTRA MILE FOR YOUR CUSTOMERS. THANKS!
I went there thinking it was a long shot because my credit isnt that great. They bent over backwards to get me approved on a newer and nicer vehicle than I imagined I could ever have.
Friendly staff nice facility good service . Repairs are always done correctly and communication is good about repairs
Charlie Kohler treated us very well in our truck buying experience. Would definitely go back and recommend him.
Quality First Rate Experience, Auifenberg is professional and a great place to purchase vehicles from.
Everything went very smoothly with the order and delivery. Brought the truck to my doorstep, very much appreciated.
Manny was amazing and found an option when it didn’t even seem like one existed. Seriously cannot recommend him or Auffenberg Ford highly enough. Go buy your next car from Manny!
Shelly was very professional and knowledgeable. She helped me with my phone also. Kudos to shelly. Very kind.
We purchased our second new Escape in less than a month. After our first purchase I knew that I wanted to return to the Belleville location when I was ready to buy again.
I came in with the mentality that I wasn’t going to leave with a new vehicle, but the guys were friendly and they worked with me to get what I wanted at the price I wanted. Drove off with my Durango and I’m loving it. Thanks guys
I was looking for any used car with low miles but ended up buying a new 2022 Escape and I am loving it. Thank you Scott Gaines for helping me decide. And the rest of the staff made it easy to obtain a loan - stress free. I will send others to Auffenberg!
I’d like to give a BIG Shout out to my salesman JORDAN STAUB at Auffenberg In BELLEVILLE IL! I bought the vehicle a little over a week ago a I couldn’t be more pleased with my one owner MAZDA CX-5! This is my second purchase from this dealership. Around 1989-90 I purchased a one owner Cadillac Cimeron from here and I drove it for about 10 years! I plan on returning here to buy my grandson a used vehicle when he graduates next summer. I went in with an amount that I wanted to spend and JORDAN was very ...
Chris was superb to work with after I suffered a total loss of my 2014 F-150 He helped me find the perfect model for my needs, located it in the color I really wanted at another location, and drove me there for a test drive Outstanding service and commitment to their customers Also, a big thanks to James for making the financing easy and practical You’re doing yourself a huge disservice if you don’t give these folks the chance to “wow” you As for myself, I’ll never buy elsewhere after this experience
From the moment we met Terry, our salesman, he and all of the Aufferberg team were very knowledgeable, helpful and courteous. I would highly recommend them for your next vehicle purchase.
Charlie Kohler was thoughtful, courteous & very helpful. He is always ready to help. Sly, Jake & louis were very helful.
Kyle Floyd was great! Made sure we well taken care of at all times, even when he had other customers, alwaya communicated with us. Definitely will be coming back to him for my next vehicle in the future.
We had a Great young Lady who showed us this vehicle and went above and beyond to show us everything about it, answered all our questions, even though we was looking for a different color. but at the end of the day, after our test drive we ended up purchasing this Bronco. Alexus Miller is the main reason we purchased this vehicle, she did a great job on Presenting and Representing your Outstanding Dealership to me and my wife and in the end we made this purchase. Thank You Alexus Thank You James Logston
I have never had an easier or more pleasant car purchasing experience! Luis Martinez was wonderful to work with! I would recommend this dealership to anyone!
Awesome place Awesome people Jon Clay did an awesome job Super relaxing atmosphere Never felt I was being pressed into buying something All the people there were absolutely fantastic Gave me a great price for my Taurus Sho I was even given a brand new truck to drive because one tire was in bad shape and needed to be replaced I will definitely be coming back again Also free unlimited car washes Great service as well I would definitely recommend anyone to come here as well I’ve never been treated this well at any other dealer Magnificent work Magnificent ...
The experience was great. Gerome called and advised me of a truck meeting my needs. I met him within the hour. Bought the truck the same day. Drove it home that night. I am very pleased to know these people at Auffenberg Ford Belleville.
Very pleasant experience dealing with service agents Joe and Travis. Provided additional service I may need in the future.
Always kind and patient never hurry you really care about you coming back Terry's the best!
Awesome buying experience. Kyle our salesman was great, he did everything possible for us to make our experience at auffenberg great. Mike the sales manager was just as great. I would definitely recommend dealing with these two gentleman
Jason Hall, Dustin Barron General manager went above and beyond to satisfy me with an issue . They are truly there to help you find the car you want and satisfy your need. Visit them downtown Belleville ask for Mike Who is a great salesman
The tire warning light came on so i went to the dealership to see of they could help, one gentleman from service helped me, he managed to fix my problem right then and there. I'm very pleased it was not a puncture
They have fast and friendly service agents. The service was amazing and I will definitely be back.
I thought the service was good . But they should have coffee made in the waiting room .
Pleasant experience in ordering new Ford Titanium. Process was easy with help of Luis. On pickup Luis took the time to explain new features and offer support in case I needed another “lesson”. I would recommend Luis to other customers.
Had excellent customer Service everything thing was right on point no hidden agendas or anything. Ask for Terry Wilson he will definitely leave you not disappointed
Very friendly, helpful, and knowledgeable staff. Great service department. Sales process could be streamlined a little.
I’ve now purchased 3 new vehicles through Auffenberg and ordered a 4th. They really haven taken care of me. I highly recommend them.
No complaints-- Auto Butler did an excellent job. Service was easy check in and check out.
Wonderful staff and customer service. We have been using Auffenberg in Belleville for that last 6 years. We have purchased 3 vehicles from here and are always happy
Mr. Jerome West was phenomenal with helping me to find my new vehicle. He showed me all around each of the plaza malls so that I could check all the different males and models. He gave me all of the needed information when I asked about specific vehicles. He helped me find a vehicle tailored to fit my family needs. Last, but not least, He even helped me to achieve a lower rate for the vehicle I wanted. I couldn’t be more happy with the service that I received on that day. HAPPY CUSTOMER ♥️
I absolutely love the great service I get from Auffenberg. Charlie is an excellent salesman.
Very interested in us. Very fair in offering to buy our car for our purchase of a new Edge.
Louis Martinez did an excellent job describing the functionally of the truck, he was professional/courteous and quite knowledgeable and not overwhelming Great Salesperson
THIS IS THE 2ND VECHILE I'VE BOUGHT HERE. BOTH TIMES WAS GREAT. EVERYONE BACKS UP WHAT THEY SAY. THIS TIME I CALLED ANOTHER DEALERSHIP FIRST. THEY TURNED ME AWAY CAUSE I WANTED TO PAY CASH. THEY GOT AN ATTITUDE SAID THEY WANTED TO FINANCE. SAID THE WON'T DEAL WITH CASH. AUFFENBERG TOOK MY MONEY AND WAS HAPPY TO DEAL.
Jerome was amazing. He ACTUALLY helped me chose the perfect car! It was a great experience
Highly recommend Auffenberg Ford Bellevile! We went out looking for a new truck and very glad that we chose Auffenberg! Showed up at 3pm for a trade with no clue what inventory was available. We met Kyle, he asked what we were in for and off we went. We drove to 3 different locations looking at inventory finding the right one. The straight forward answers to questions we had was refreshing. Kyle was knowledgeable and was able to get answers my wife and I needed for the sale to be able to happen. The sales team and the finance team stayed ...
great experience here. sales, service and parts department all went above and beyond to make sure all departments had all they needed to complete the transaction. thank you highly recommend
Talked to two people who emailed me back to back. I started a convo with one about the specifics that I wanted in a car and my situation. Didn't hear back after that until I asked about my previous email. Then got a "let me check" email but nothing past that yet.
They helped me find the exact car that I wanted! My prefect little ecosport. Jonathan Spearman and Sly Martin helped me out so much. James was an amazing finance manager. I will definitely send my friends to work with these great folks.
We bought a new F150 and the experience was wonderful. The staff were very professional, helpful and warm.. Highly recommend them! This is our second purchase from them.
Awesome car sales guy! He was very professional, no hidden anything. Made this experience has painless as possible. Will definitely be back in the future.
Loved the customer service he was a awesome person that worked with me to get a car. He will definetely be recommended for next time I purchase a vehicle.
I'm on my 3rd vehicle through this dealer. Jerome, my salesman this time around, was great! Good selection and fair prices. Recommended dealer if you are in the market for a new or used vehicle.
Had a few problems up front. But they made things right in a professional way. I'm very appreciative of the follow up service I received.
Auffenberg, please accept my deepest apologies for my rash comments and assuring to completely take care of my situation. In retrospect, I believe the situation would have been resolved if I would have contacted you first. Shaun Stinnett, you committed to providing me with the highest level of service because you believe your customers deserve the very best. You definitely showed that Auffenberg is dedicated to their customers and wants to make sure everyone is satisfied. I bought my very first car at Auffenberg in 1987 and now my son has his very first car from Auffenberg and we plan on ...
I walked in assuming I was going to have to settle for a 2012 ford fusion. Got there and had Jerome West as my salesman. He not only worked with me, but stayed after hours to get me in a 2014 fusion for the price that other dealers wanted me to pay on a 2012!