Customer Testimonials

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DealerRater Dec 4, 2023

I had a great experience. I went in knowing the car I wanted and I didn’t want or need to look at anything else. Terry pulled it right around we went on a quick test drive and moved through financing. I was the only customer in the building at the time but it was a fast and painless process. I was in and out in about 90 minutes.

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DealerRater Oct 23, 2023

Courteous and smiles everywhere. The staff I spoke to were so helpful. Love it! Bye

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DealerRater Oct 13, 2023

Great customer service good cars. I am a repeat customer. A special thanks to Alec

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DealerRater Sep 28, 2023

Alexus was a joy to be around and everyone was so nice and helpful I love my new car

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DealerRater Sep 28, 2023

I had an enjoyable experience. The staff was very friendly. At no time through the process did I feel pressured. Drove home with my new car that afternoon.

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DealerRater Sep 28, 2023

Fantastic support and a friendly staff. Auffenburg has always provided outstanding service and support. They make buying a vehicle a wonderful experience!

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DealerRater Sep 22, 2023

Dealing with Alexus, Ron and Brandon was a quick and pleasant experience. Auffenberg Ford in Belleville IL is where I’ll recommend anyone to go looking for a new vehicle.

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DealerRater Sep 21, 2023

This dealership has been around for a long long time and they have always been a good company I’ve bought several vehicles from them and have been pleased with them

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DealerRater Aug 31, 2023

Auffenberg South in Belleville illinois has always provided me excellent service, the are professional and very knowledge and the entire staff is always ready to help.

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DealerRater Aug 28, 2023

Very friendly, knowledgeable and attentive to my needs. Terry was very helpful and something I noticed that stood out was that he listened to what I had to say, not what he wanted to tell me.

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DealerRater Aug 11, 2023

The staff from start to finish has been amazing. I asked for 4 different stock numbers and the sales staff showed me every option. The finance department was friendly and straightforward. The service department even post sale has been top notch and gone above and beyond.

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DealerRater Aug 3, 2023

Auffenburg Ford is a highly professional and customer friendly dealership. From the moment we walked in the door until we drove away we felt like a part of their family. I have purchased every vehicle I have owned from them since 2014 because their loyalty is second to none.

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DealerRater Aug 2, 2023

Always very friendly and helpful. Travis helped me with fixing the driver's seat to fit my specifications. Professional.

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DealerRater Jul 31, 2023

Alexus in sales is outstanding. Smart, thoughtful, and attentive, she greatly reduced the cognitive dissonance usually associated with buying a vehicle. Travis in service is terrific as well!

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DealerRater Jul 28, 2023

All of the several employees with whom I dealt were excellent, from sales to finance. I would recommend them.

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DealerRater Jul 19, 2023

I have nothing but good things to say about Auffenberg Ford. I bought my last 2 cars there and they serviced both. Always friendly and professional and Joe Miller really went out of his way yesterday to help me out with a tire issue I’m having.

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DealerRater Jul 14, 2023

Fast friendly and professional take care of you like family. Wouldn’t go anywhere else

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DealerRater Jul 10, 2023

All of the several employees with whom I dealt were excellent, from sales to finance. The facilities are a bit dated, and it took too long to complete the transaction. I had a post-closing issue (the dealer did not provide the code for the lock) that has not been resolved.

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DealerRater Jul 7, 2023

The attendant was very cordial and helpful. The service was very timely. I would recommend them.

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DealerRater Jun 7, 2023

Travis Johnson is the absolute BEST service advisor at Belleville Auffenberg. Great customer service skills and super sweet!!! Always explains the work that was performed on my vehicle.

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DealerRater May 2, 2023

Easy to schedule a service appointment. Service department was efficient and fast. Personnel were helpful and pleasant.

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DealerRater Apr 13, 2023

JEROME WEST did a great job getting my deal done love my new truck! Thank you

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DealerRater Apr 7, 2023

Absolutely Great!! Completed their task before the estimate!!! Very professional!!!! The service manager kept me informed and I felt they really excelled!

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DealerRater Apr 5, 2023

Always professional and friendly. The associates go above ans beyond no matter the reason for your visit.

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DealerRater Mar 25, 2023

Up front about what service is recommended and needed. They don’t pressure you to do anything you don’t want to.

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DealerRater Mar 20, 2023

Great company, great family and great salespeople. Paul made everything quick smooth and easy for us.

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DealerRater Mar 20, 2023

Even with challenging credit, they found a lender and put me in a nice vehicle

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DealerRater Mar 3, 2023

Awesome staff. Very professional and makes you feel at home walking through the doors, all the way from, Jason the Sales Manager, my salesman, Scotty G. who was amazing, and made sure all my wants and needs were met, to the Finance manager, James who took his time and got me the best deal with extended warranty and all well in my price range, even at closing time. Will definitely tell everyone to go see the team there on their next purchase and I will definitely be a repeat customer at Auffenberg.

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DealerRater Feb 26, 2023

Throughout the buying process we worked with several different employees, all of whom were great! Would definitely recommend buying a vehicle through Auffenberg of Belleville.

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DealerRater Feb 9, 2023

I REALLY APPRECIATE YOU TAKING CARE OF MY FORD EXPLORER. I KNOW YOU GO THAT EXTRA MILE FOR YOUR CUSTOMERS. THANKS!

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DealerRater Jan 25, 2023

I went there thinking it was a long shot because my credit isnt that great. They bent over backwards to get me approved on a newer and nicer vehicle than I imagined I could ever have.

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DealerRater Jan 21, 2023

Friendly staff nice facility good service . Repairs are always done correctly and communication is good about repairs

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DealerRater Jan 12, 2023

Charlie Kohler treated us very well in our truck buying experience. Would definitely go back and recommend him.

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DealerRater Jan 10, 2023

Quality First Rate Experience, Auifenberg is professional and a great place to purchase vehicles from.

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DealerRater Jan 6, 2023

Everything went very smoothly with the order and delivery. Brought the truck to my doorstep, very much appreciated.

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DealerRater Jan 6, 2023

Manny was amazing and found an option when it didn’t even seem like one existed. Seriously cannot recommend him or Auffenberg Ford highly enough. Go buy your next car from Manny!

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DealerRater Jan 4, 2023

Shelly was very professional and knowledgeable. She helped me with my phone also. Kudos to shelly. Very kind.

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DealerRater Dec 24, 2022

We purchased our second new Escape in less than a month. After our first purchase I knew that I wanted to return to the Belleville location when I was ready to buy again.

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DealerRater Dec 20, 2022

I came in with the mentality that I wasn’t going to leave with a new vehicle, but the guys were friendly and they worked with me to get what I wanted at the price I wanted. Drove off with my Durango and I’m loving it. Thanks guys

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DealerRater Dec 3, 2022

I was looking for any used car with low miles but ended up buying a new 2022 Escape and I am loving it. Thank you Scott Gaines for helping me decide. And the rest of the staff made it easy to obtain a loan - stress free. I will send others to Auffenberg!

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DealerRater Dec 1, 2022

I’d like to give a BIG Shout out to my salesman JORDAN STAUB at Auffenberg In BELLEVILLE IL! I bought the vehicle a little over a week ago a I couldn’t be more pleased with my one owner MAZDA CX-5! This is my second purchase from this dealership. Around 1989-90 I purchased a one owner Cadillac Cimeron from here and I drove it for about 10 years! I plan on returning here to buy my grandson a used vehicle when he graduates next summer. I went in with an amount that I wanted to spend and JORDAN was very ...

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DealerRater Nov 22, 2022

Chris was superb to work with after I suffered a total loss of my 2014 F-150 He helped me find the perfect model for my needs, located it in the color I really wanted at another location, and drove me there for a test drive Outstanding service and commitment to their customers Also, a big thanks to James for making the financing easy and practical You’re doing yourself a huge disservice if you don’t give these folks the chance to “wow” you As for myself, I’ll never buy elsewhere after this experience

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DealerRater Nov 13, 2022

From the moment we met Terry, our salesman, he and all of the Aufferberg team were very knowledgeable, helpful and courteous. I would highly recommend them for your next vehicle purchase.

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DealerRater Oct 18, 2022

Charlie Kohler was thoughtful, courteous & very helpful. He is always ready to help. Sly, Jake & louis were very helful.

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DealerRater Oct 8, 2022

Kyle Floyd was great! Made sure we well taken care of at all times, even when he had other customers, alwaya communicated with us. Definitely will be coming back to him for my next vehicle in the future.

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DealerRater Oct 7, 2022

We had a Great young Lady who showed us this vehicle and went above and beyond to show us everything about it, answered all our questions, even though we was looking for a different color. but at the end of the day, after our test drive we ended up purchasing this Bronco. Alexus Miller is the main reason we purchased this vehicle, she did a great job on Presenting and Representing your Outstanding Dealership to me and my wife and in the end we made this purchase. Thank You Alexus Thank You James Logston

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DealerRater Oct 5, 2022

I have never had an easier or more pleasant car purchasing experience! Luis Martinez was wonderful to work with! I would recommend this dealership to anyone!

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DealerRater Sep 23, 2022

Awesome place Awesome people Jon Clay did an awesome job Super relaxing atmosphere Never felt I was being pressed into buying something All the people there were absolutely fantastic Gave me a great price for my Taurus Sho I was even given a brand new truck to drive because one tire was in bad shape and needed to be replaced I will definitely be coming back again Also free unlimited car washes Great service as well I would definitely recommend anyone to come here as well I’ve never been treated this well at any other dealer Magnificent work Magnificent ...

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DealerRater Sep 18, 2022

The experience was great. Gerome called and advised me of a truck meeting my needs. I met him within the hour. Bought the truck the same day. Drove it home that night. I am very pleased to know these people at Auffenberg Ford Belleville.

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DealerRater Aug 20, 2022

Very pleasant experience dealing with service agents Joe and Travis. Provided additional service I may need in the future.

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DealerRater Aug 11, 2022

Always kind and patient never hurry you really care about you coming back Terry's the best!

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DealerRater Aug 9, 2022

Awesome buying experience. Kyle our salesman was great, he did everything possible for us to make our experience at auffenberg great. Mike the sales manager was just as great. I would definitely recommend dealing with these two gentleman

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DealerRater Aug 6, 2022

Jason Hall, Dustin Barron General manager went above and beyond to satisfy me with an issue . They are truly there to help you find the car you want and satisfy your need. Visit them downtown Belleville ask for Mike Who is a great salesman

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DealerRater Aug 5, 2022

The tire warning light came on so i went to the dealership to see of they could help, one gentleman from service helped me, he managed to fix my problem right then and there. I'm very pleased it was not a puncture

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DealerRater Aug 3, 2022

They have fast and friendly service agents. The service was amazing and I will definitely be back.

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DealerRater Aug 2, 2022

I thought the service was good . But they should have coffee made in the waiting room .

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DealerRater Jul 19, 2022

Pleasant experience in ordering new Ford Titanium. Process was easy with help of Luis. On pickup Luis took the time to explain new features and offer support in case I needed another “lesson”. I would recommend Luis to other customers.

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DealerRater Jul 16, 2022

Had excellent customer Service everything thing was right on point no hidden agendas or anything. Ask for Terry Wilson he will definitely leave you not disappointed

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DealerRater Jun 30, 2022

Very friendly, helpful, and knowledgeable staff. Great service department. Sales process could be streamlined a little.

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DealerRater Jun 21, 2022

I’ve now purchased 3 new vehicles through Auffenberg and ordered a 4th. They really haven taken care of me. I highly recommend them.

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DealerRater Jun 19, 2022

No complaints-- Auto Butler did an excellent job. Service was easy check in and check out.

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DealerRater May 23, 2022

Wonderful staff and customer service. We have been using Auffenberg in Belleville for that last 6 years. We have purchased 3 vehicles from here and are always happy

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DealerRater May 18, 2022

Mr. Jerome West was phenomenal with helping me to find my new vehicle. He showed me all around each of the plaza malls so that I could check all the different males and models. He gave me all of the needed information when I asked about specific vehicles. He helped me find a vehicle tailored to fit my family needs. Last, but not least, He even helped me to achieve a lower rate for the vehicle I wanted. I couldn’t be more happy with the service that I received on that day. HAPPY CUSTOMER ♥️

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DealerRater May 14, 2022

I absolutely love the great service I get from Auffenberg. Charlie is an excellent salesman.

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DealerRater May 3, 2022

Very interested in us. Very fair in offering to buy our car for our purchase of a new Edge.

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DealerRater Mar 28, 2022

Louis Martinez did an excellent job describing the functionally of the truck, he was professional/courteous and quite knowledgeable and not overwhelming Great Salesperson

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DealerRater Feb 21, 2022

THIS IS THE 2ND VECHILE I'VE BOUGHT HERE. BOTH TIMES WAS GREAT. EVERYONE BACKS UP WHAT THEY SAY. THIS TIME I CALLED ANOTHER DEALERSHIP FIRST. THEY TURNED ME AWAY CAUSE I WANTED TO PAY CASH. THEY GOT AN ATTITUDE SAID THEY WANTED TO FINANCE. SAID THE WON'T DEAL WITH CASH. AUFFENBERG TOOK MY MONEY AND WAS HAPPY TO DEAL.

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DealerRater Jan 23, 2022

Jerome was amazing. He ACTUALLY helped me chose the perfect car! It was a great experience

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DealerRater Jan 19, 2022

Highly recommend Auffenberg Ford Bellevile! We went out looking for a new truck and very glad that we chose Auffenberg! Showed up at 3pm for a trade with no clue what inventory was available. We met Kyle, he asked what we were in for and off we went. We drove to 3 different locations looking at inventory finding the right one. The straight forward answers to questions we had was refreshing. Kyle was knowledgeable and was able to get answers my wife and I needed for the sale to be able to happen. The sales team and the finance team stayed ...

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DealerRater Oct 26, 2021

great experience here. sales, service and parts department all went above and beyond to make sure all departments had all they needed to complete the transaction. thank you highly recommend

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DealerRater May 1, 2021

Talked to two people who emailed me back to back. I started a convo with one about the specifics that I wanted in a car and my situation. Didn't hear back after that until I asked about my previous email. Then got a "let me check" email but nothing past that yet.

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DealerRater Apr 4, 2021

They helped me find the exact car that I wanted! My prefect little ecosport. Jonathan Spearman and Sly Martin helped me out so much. James was an amazing finance manager. I will definitely send my friends to work with these great folks.

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DealerRater Mar 14, 2021

We bought a new F150 and the experience was wonderful. The staff were very professional, helpful and warm.. Highly recommend them! This is our second purchase from them.

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DealerRater Mar 13, 2021

Awesome car sales guy! He was very professional, no hidden anything. Made this experience has painless as possible. Will definitely be back in the future.

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DealerRater Mar 6, 2021

Loved the customer service he was a awesome person that worked with me to get a car. He will definetely be recommended for next time I purchase a vehicle.

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DealerRater Feb 2, 2020

I'm on my 3rd vehicle through this dealer. Jerome, my salesman this time around, was great! Good selection and fair prices. Recommended dealer if you are in the market for a new or used vehicle.

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